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Returns and RefundsCancellations, Returns and Exchange Policies
Style Union Ltd fully conforms to the UK Consumer Protection (Distance Selling) Regulations
Style Union Ltd fully conforms to the UK Consumer Protection (Distance Selling) Regulations
- You may cancel your order within 7 working days after the date of delivery for a full refund or exchange.
- Customers wishing to cancel an order must notify us by phone (UK) 0191 567 6158 or email (customercare@styleunion.co.uk) within the 7 working day period and goods must be sent back to us within 14 days. Your statutory rights are not affected.
- We do not take responsibility for returned goods lost in transit so we recommend that you send them via recorded delivery if possible.
- For hygienic reasons we are unable to offer exchanges or refunds on any opened or used products. Goods must be returned unopened and in the condition they were despatched.
- A full refund would be made within 30 days from cancellation provided the goods are returned in their original condition. Customers would bear the full cost of returning the goods.
- Any damaged or defective items would be replaced without charge and the cost of return postage refunded. Please keep proof of postage.
- Credit card refunds would be to the card used for the original purchase. Allow at least 2 billing cycles for your credit to appear on your card statement.
- Please wrap your return products in the same packaging in which you received it and enclose the packing slip. Return to: Style Union Ltd, 17 – 18 Waterloo Place Sunderland Tyne and Wear SR1 3HT
